Every item from OREVA Gift Studio is carefully checked before it ships. If something goes wrong with your purchase, this page explains what our warranty covers and how to get it fixed.
1-Year Limited Warranty
All products purchased from orevyacare.com are covered by a 12-month limited warranty, starting from the delivery date shown on your tracking record.
What is covered
- Manufacturing defects and faulty components
- Items that stop working under normal, intended use
- Missing or damaged parts in the original shipment
What is not covered
- Accidental damage, drops, or improper installation
- Damage caused by misuse, modification, or unauthorized repair
- Water or liquid damage, where the product is not designed for it
- Normal wear and tear, cosmetic changes from regular use
- Items purchased from unauthorized sellers
How to make a claim
Email support@orevyacare.com with:
- Your order number
- A short description of the problem
- Clear photos or a short video showing the issue
We reply within 1–2 business days. Claims must be made within the 12-month warranty period.
How we resolve it
Once your claim is approved, we will, at our discretion:
- Send a replacement part, or
- Replace the item, or
- Refund the purchase price if a replacement is not available
We cover shipping costs for approved warranty replacements within the United States.
Warranty and returns are separate
Our 30-day return policy lets you return unused items in their original condition and packaging for a refund. The 1-year warranty applies on top of that, and covers defects that appear after the return window has closed. Neither policy limits your statutory rights.
Questions
Email support@orevyacare.com — we answer within 1–2 business days.