We want every gift to arrive perfect. If something is not right, here is how we will make it right.
30-Day Returns
You may return any unused item in its original condition and packaging within 30 days of delivery for a refund.
To start a return, email support@orevyacare.com with your order number. We will confirm eligibility and send you the return instructions. Please do not send items back before contacting us — returns sent without prior confirmation may not be accepted.
Return Shipping
For change-of-mind returns, return shipping costs are paid by the customer. We recommend using a trackable service, as we cannot refund items that do not arrive back.
Damaged, Defective or Wrong Items — On Us
If your order arrives damaged, defective, or is simply the wrong item, contact us within 7 days of delivery and attach a photo. We will arrange a free replacement or a full refund — in most cases you will not need to return the item.
Refund Timing
Once your return arrives and passes inspection, your refund is issued to your original payment method within 5–10 business days. You will receive an email confirmation when the refund is processed.
Non-Returnable Items
For hygiene and safety reasons, items that have been used, washed or damaged after delivery cannot be returned unless they arrived defective.